1- Planned tasks

Scheduled tasks is a very practical tool. In fact, they allow you to define a task or a report that will repeat over a period of time, either daily, weekly or monthly.

His creation is fast and automated within hotel software. Once your settings have been made according to your expectations, these tasks will be sent automatically by email to your recipient.

No need to think about sending this information to your colleagues or service providers!

2- Customer mailing

Within your PMS, it is possible to pre-create your sending email but also to personalize them and group them according to your recipients. These emails may refer to the sending of welcome forms, reservation confirmations, debtor reminders or even to announce the organization of an event.

Once you have created your email, all you need to do is select your recipients and send your message to your recipient list with one click.

Setting up mailings is a real opportunity, on the one hand to communicate with your customers about your new products or your offers for example, but also to save time and simplify your tasks.

3- Customer reception on tablet (Check-in / Check-out)

This nomadic tool simplifies and facilitates customer reception. Indeed, to avoid waiting time at reception or simply to register your client discreetly, you can welcome them with a tablet so that they can check in as soon as they arrive at the hotel.

This powerful tool gives you access to information relating to your customer's stay, reduces waiting time during check-in and check-out: it enhances customer relations and saves you time at reception.

4- Reporting prices from your PMS to Channel Managers

These rates represent the different rates you have for your external distribution. They can also be configured for internal PMS use.

These prices facilitate the commercial aspect of the work of your reception teams : indeed, from a reservation form, the receptionist can, at any time, find out about the different rates that he can offer to a customer depending on different parameters: Dates of stay, number of people, type of room , segmentation.

In addition, the rates give you all the flexibility you need to develop your pricing policy, because they provide you with a whole range of constraints and restrictions.

5- 2-way e-satisfaction

Thanks to our e-satisfaction partners and in particular 2-way connectivity with some of them, you collect a lot of information about your customers. This tool allows you to collect all the opinions of your customers and know their satisfaction.

What benefits for you?

· You have very in-depth and detailed knowledge of your customer in your PMS

· You have direct visibility of your customer's feedback to better welcome them during their next stay

· You can plan actions to meet their needs, anticipate their expectations and therefore listen to their desires to retain them.

6- Hotel statistics applications

Hotel statistics tools are real decision-making tools to control and analyze the hotel market. These tools allow you to study various key indicators of the hotel industry in order to increase your income or achieve reliable yield management, depending on competition, context or demand.

Our tool Stathotel, makes these analyzes possible. It is an online statistics application, which delivers indisputable data from the largest independent hotel reservation database.

Stathotel, access to past and future statistics, to analyze the market of yesterday, today or tomorrow.

https://www.tendancehotellerie.fr/articles-breves/publireportages/9423-article/les-6-fonctionnalites-pour-simplifier-et-vous-aider-dans-vos-taches-au-quotidien-grace-au-pms

Studying your reports and your statistics within your PMS is a fantastic source of information regarding your business and hotel management. Not being aware of them, not managing them is a mistake. Indeed, these features are of real interest and are very useful for finding out more about your business. In this article, we have identified 6 elements that your analysis reports allow you to do.

Analyze your daily activity

A first set of reports allows you to learn more about your day-to-day activity. These daily reports provide you with regular monitoring of your activity, allowing you to be responsive and manage your hotel as efficiently as possible.

You will mainly find operational information there such as scheduled arrivals and departures, status of your reservations, occupancy/accommodation status but also the state of housekeepers and rooms.

Study the behavior of your customers

Today, having information about your customers, knowing how they behave in your establishment or outside it is a gold mine. You will then be able to offer them the the most appropriate offers and thus build loyalty. This allows you to both develop good strategies, while saving time. Also, this ensures you a good e-reputation and you know the opinion of your customers.

Indeed, within your hotel software, you can know: originally of your customer's reservation (direct, OTA etc.), the type of customers (business, leisure) present within your hotel, the nationality of each of them, the types of stays of your customers, wishes / extras customers, overall satisfaction and by criterion and much more !

You therefore keep track of your customers and this is essential. You also build a close relationship and you centralize this customer knowledge within the PMS. These different aspects can make the difference, you stand out from the competition.

Check your sales and forecasts

Obtain lots of data about your real-time sales but also establish your forecasts are essential for the good management of your hotel. Exploit the data which is provided to you within the PMS allows you toassess more easily your business, its impact and to implement actions.
Various analyzes are available such as, for example, your sales over a given period, your occupancy rate or even comparative analyzes from a year N to N-1, etc.

Report on your commercial management

Having good commercial management means above all knowing how to market your products, your services, your offer. For this, it is important to study supply and demand and to identify at what price, at what period and by what means you will market your solutions or services. This is what is more commonly called the yield management. You ultimately have a global vision of your commercial action on the market.

Manage your accounting management

Connectivity between your PMS and your accounting software allows you to systematically send accounting management statistics. You benefit from an extraction of your results and your accounting. You can study the accounting breakdown, the state and accumulation of your sales and payments, the evolution of your balances etc ...

Analyze your monthly and annual activity

Finally, you can at the same time analyze your monthly and annual activity. To do this, you can publish daily, monthly or annual summary tables on your situation and your business. You thus have a panel of indicators at your disposal for a quick and concise analysis of your management.

You now know the usefulness of analysis reports and statistics within the PMS. Collecting, studying, using, measuring and processing data to conduct a quality analysis will allow you to have a global vision of your business and your hotel activity. You will then be able to take appropriate actions to increase your income and satisfy your customers.

https://www.tendancehotellerie.fr/articles-breves/publireportages/10088-article/les-rapports-d-analyse-et-les-statistiques-dans-votre-pms-des-fonctionnalites-indispensables-pour-la-gestion-de-votre-hotel

As you know because you use it on a daily basis in your establishment, the PMS is a very complete solution, which allows you to manage all the operational aspects of your hotel. It is the central point of your establishment, managing your reservations, your schedules, your invoicing and many other things. ! Also, hotel software has the ability to connect to multiple third-party tools such as hotel statistics tools.

Linking your PMS to these tools is a real plus, as a decision-making tool but also to increase your revenue, analyze your market, adjust your offer in an informed manner and much more.

Why the hotel statistics tool Stathotel is different ?

A hotel statistics tool like Stathôtel is an innovative solution, which allows you to analyze the hotel market through the direct collection of indisputable data from PMS. You will be able to study in real time the occupancy rate, the average price, the RevPar and the turnover of your activity in relation to the market and carry out an in-depth and precise study of your offer. Stathôtel is a real barometer where you establish your own analysis using the reliable data provided to you !

How a hotel statistics tool like Stathôtel will help you in your decisions and increase your revenue ?

The statistics present in your hotel statistics tool each have specific features allowing you to draw relevant conclusions.

Thanks to a search by period, by geographic area or by hotel category, study the most active areas, the most profitable places and create real gains for your business.

Also, key performance indicators such as occupancy rate, average price, RevPar give you strategic information allowing you to visualize the situation of your establishment in relation to the market but also to position yourself according to it.

The plus of this tool ? Get a head start on competitors by analyzing the future market over three years and thus optimize the distribution of your rooms and adapt your rates if necessary.

Ultimately, a hotel statistics tool makes in-depth and differentiated strategic analysis possible to optimize your business by analyzing the real market of yesterday, today and tomorrow. You carry out an in-depth review of your products in relation to Stathôtel’s indisputable data !

https://www.tendancehotellerie.fr/articles-breves/publireportages/10651-article/comment-un-outil-de-statistiques-hotelieres-peut-vous-aider-dans-vos-decisions-et-augmenter-vos-revenus

Launched in Paris in 1988 Medialog is today the leading PMS in the independent hotel industry, with a total of 1000 hotels installed, including 600 intramural.

Building on this position, Medialog pursues its main objectives: to be different, open and disruptive.

Different :

Thanks to the hybrid technology (cloud and local) that we have developed, we ensure our customers higher availability of applications and total openness to the web, which implies considerable savings for them and for us due to simplicity. installation and the absence of blocking failures.

Open :

Our fully open APIs (Application Programming Interface) allow us to exchange information with all partners who wish, thus creating an ecosystem of unlimited richness and diversity.

Disruptive:

We only seek to do what does not exist and that our partners cannot do. For example www.StatHotel.com undeniable and essential site for hotel statistics, and very soon OTAC (Online Travel Activity Collaborative) which will allow all hotels equipped with our PMS to collaborate for their distribution.

We are making our digital hotel experience a sure value focused on the future.

https://www.tendancehotellerie.fr/articles-breves/publireportages/11608-article/medialog-une-valeur-sure-pour-votre-hotel

Medialog confirms its deployment to independent hotel groups – the latest the Eliova hotel group.  

Medialog, a specialist in the publishing and marketing of hotel and catering software, announced that it has equipped the Eliova hotel group with its hotel PMS. This new signature allows Medialog to confirm its deployment with hotel groups and continues its growth by expanding its offering to this target.

The Eliova group, specialized in mountain hotels, chooses the PMS Medialog hotel for the management of its hotels. The group now owns 4 hotels named respectively Hôtel le Chaix in Alpe d'Huez, the Hôtel l'Eau Vive in Chatel and the Hôtel Le Génépi in Méribel and the Hôtel Le Caprice des Neiges in Crest-Voland. , intends to expand in the future with the acquisition of several hotels of this type. The concept of the group's hotels translates into an ideal stay for a sporting holiday, at the foot of the slopes and in a friendly atmosphere.

During the signing, the Managing Director of Medialog spoke: “By choosing to develop our market with hotel groups, we are seeking to develop our Medialog hotel PMS product as well as our know-how in the management of multi-establishments. To accelerate our growth, we offer our customers ever richer and broader functionalities thanks to our expert hotel teams. Above all, we want to offer state-of-the-art services by meeting the needs and expectations of our customers. »

The management of the Eliova group declared: “Choosing a company such as Medialog with thirty years of experience in the field of publishing hotel software provides us with guarantees in terms of installation, training but also monitoring and support. As an operator of four hotels, benefiting from multi-establishment management is essential for our group. We also appreciate the ergonomics of the software, its ease of use and its possibilities for management, activity monitoring and connectivity with the AvailPro Channel manager.”

About the Eliova Group: Eliova is the commercial name of the company LJF GESTION, a 100% subsidiary of LJF, specialist in hotel assembly for over 40 years. The group's objective is to offer a unique experience, at the foot of the slopes in a warm, family setting.

About Medialog: Medialog has been a major publisher of hotel and catering software for 30 years. Its software is ergonomic, intuitive and allows you to get started quickly. They have been designed to meet all types of establishments with a hybrid, Cloud and Local solution for agile, secure and connected management.

Medialog customer service and its teams are renowned for their proximity and daily support.