Author: Tara MCGOWAN

NF525: All you need to know about Medialog POS v9 certification

Author of the article By Tara MCGOWAN
Date of the article March 13., 2026

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NF525 Medialog Restaurant — NF525: All you need to know about Medialog POS v9 certification

NF525 tax compliance at the service of your business

The certification NF525 This becomes a major issue as tax regulations evolve in France. MedialogWe are anticipating these changes to allow you to focus on what matters most: the restaurant.

We are pleased to announce that Medialog Restaurant and our entire POS suite are now NF525 certified by INFOCERT (Certificate No. 525/0688-1). This certification is effective from the version 9.x, our certified major version.

Why is this a crucial step?

Finance Law 2025 The rules are getting stricter to combat VAT fraud.
Certification vs. Attestation Unlike a simple publisher's certificate, NF525 is a validation by a trusted third party.
Total serenity A rigorous structure to guarantee perfection in the event of a tax audit.

Faced with administrative requirements, your point-of-sale software becomes your best legal ally.

The 4 pillars of the ISCA standard

To comply with the requirements of the official gazette BOI-TVA-DECLA-30-10-30Medialog guarantees four fundamental conditions:

Unalterability Once validated, a ticket cannot be modified or deleted. Even the generation of a provisional note is saved.

Securing : Each important transaction and event is "sealed" in the database by a unique electronic signature.

Conservation : All operations are tracked chronologically in the Technical Event Log (JET).

Archiving The data is kept for a minimum of 6 years in a secure tax archive and can be retrieved at any time.

The NF525 certification, issued by INFOCERT, is the benchmark for compliance for VAT-registered businesses in France. It proves that the software meets the strictest reliability criteria.

What's changing on your POS (Version 9.x)

The transition to the NF525 standard introduces major changes in the management of your supporting documents:

New nomenclature Each document has its own prefix and chained number (e.g., TCK- for the tickets, FAC- for invoices, NOTE- (for the notes).

Print management In accordance with the 2023 anti-waste law, automatic printing is prohibited. An action popup appears at the end of the process.

VAT is prohibited on invoices : It is now strictly forbidden to display the VAT calculation on provisional invoices (before payment).

Traceability of duplicates : Any duplicate receipt or ticket must now be justified and recorded in the system.

The JET: Your institution's "Black Box"

Le Technical Events Log (JET) is a chronological log that records all significant events in your software's lifecycle.

The real question is: Is your current system ready to justify every action?

Monitoring of sensitive operations

The JET records session openings, abandonments of commercial transactions not yet recorded, and changes to the "offered" note.

Automatic Tax Archive

The tax archive is a secure file (.zip) containing all your cash register data. It is automatically generated at the end of each calendar year. You can access it directly from your management portal.

Mandatory periodic closures

To guarantee the integrity of the "Grand Totals," the system requires the recording of daily, monthly, and annual closing entries. User intervention is not required: these operations are automated and stored in the database.

Are you affected by NF525?

Three criteria can be used to determine whether your institution should use certified software:

✓ You collect VAT.
✓ You collect payments from individuals and professionals.
✓ You are using a point-of-sale (POS) solution.

❌ Important note Establishments located outside of France are not subject to this requirement. The "NF525" parameter is therefore not activated, freeing the software from these specific constraints.

✔ For French establishments Medialog version 9.x automatically activates these security measures to protect you.

Conclusion

The certification NF525 It's not just an administrative constraint; it's a guarantee of transparency and modernity. By choosing Medialog Restaurant v9, you equip yourself with a robust tool, validated by INFOCERTwhich places the security of your data and the compliance of your management at the top of its priorities.

Leave no room for uncertainty in your accounting. Choose a partner who anticipates legislation to protect your future.

Case study

Hotel cybersecurity: Is your PMS a bulwark?

Author of the article By Tara MCGOWAN
Date of the article March 9., 2026

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Hotel cybersecurity and data protection — Hotel cybersecurity: Is your PMS a bulwark?

The challenge of going fully digital

In the digital age, the hotel cybersecurity It is no longer an option, it is an absolute priority. A hotel handles highly sensitive data daily: identities, passports and bank details.

The growing importance of personal data.

The ongoing risks: phishing, ransomware, and internal errors.

The central role of management software.

Faced with the increasing number of cyberattacks, how can you ensure that your establishment remains a fortress?

The answer lies in choosing a robust and certified technological ecosystem.

GDPR and data protection: beyond the constraint

Why is this crucial?

Le GDPR (General Data Protection Regulation) strictly governs how you process your travelers' information.

At MedialogWe natively integrate the principles of "Privacy by Design" to protect personal data in the PMS.

The first protection: role management. Each user only has access to what they need.

The second: the right to be forgotten. The PMS allows data to be erased or hidden while respecting the 10-year legal retention period for invoices.

The third: transparency. Your customers can object to the transfer of their data to third-party partners directly from their profile.

Le PMS Medialog acts as a data processor (Article 28 of the GDPR) on behalf of the hotelier, the data controller. The data is stored exclusively within the European Union to guarantee maximum legal and technical protection.

Bank protection (PCI-DSS)

To learn more about managing your cash flow, you can also read: How to secure your hotel payments.

La hotel cybersecurity This inevitably involves securing bank cards. The risk of fraud or dispute is constant.

Medialog applies a strategy of "zero local storage" for card numbers:
Zero local PAN Card numbers are never stored on your hotel's physical server.

Cloud Vault The data is transmitted and stored in a certified environment. PCI-DSS.

Automatic purge The system deletes sensitive data 15 days after the customer leaves or the card expires.

This approach eliminates the risk of bank data theft in the event of a physical or digital intrusion on your local infrastructure.

Three pillars of defense

Faced with the threats, Your PMS has three levels of protection..

The real question is: Is your current system ready to react?

Resilience against Ransomware

In the event of a ransomware attack (malicious encryption of your files), Medialog's hybrid architecture is a major advantage.
Thanks to the real-time replication When your data is stored in our data centers, it remains intact and recoverable even if your local server is compromised.

Granular access management

La hotel cybersecurity It starts with the human element. The PMS allows for the definition of precise access rights (traceability logs).
You know exactly who has viewed a customer file or manipulated a payment method, thus limiting the risks of internal leaks.

Secure ecosystem and APIs

The opening to third parties (Channel Manager, locks) should not be a vulnerability.
The Medialog PMS strictly controls the flows via APIensuring that your partners only access the data strictly necessary for their service.

How can you do it?

❌ “My hotel is too small to be hacked” is a dangerous misconception.

✔ One Secure PMS Reduces the risk of data loss by 90%.

It is essential to adopt simple daily habits to strengthen your **hotel cybersecurity**:
Update your software regularly, never write down card codes on paper, and train your teams on phishing.

Choosing your technology is your best security investment.

For example:

Regular audit : Check the list of active users and their permissions every month.
Double authentication Secure remote access via HTTPS/TLS protocols.

Conclusion

Hotel cybersecurity isn't just an IT matter; it's a matter of reputation and business continuity. In practice, the security of your data depends on the robustness of your PMS and its compliance with international standards such as... GDPR and PCI-DSS.

Don't let a security breach ruin your season. Choose a partner who puts customer protection at the heart of their architecture.

Uncategorized

Secure hotel payments: the weapon against no-shows

Author of the article By Tara MCGOWAN
Date of the article February 9, 2026

hotel payment security

Secure hotel payments against no-shows with MedialogPay — Why is securing your payments the ultimate weapon against no-shows?

Shotel payment security has become indispensable for reduce no-showsFaced with the increase in bookings for Easter and the month of MayProtecting your business is no longer just a matter of accounting; it's a real strategy to guarantee your hotel revenue.

By using an integrated solution such as MedialogPayyou transform a simple WHAT (Distance selling) with a firm financial guarantee.

1. Distance Selling (VAD): The risk of dispute

La WHAT This is the principle of allowing a customer to pay remotely via a secure link or QR code. Did you know? Simply taking a card number over the phone opens the door to bank disputes.

The technical explanation: Without strong authentication (3D Secure), the bank almost always sides with the customer. Using a Secure VAD is your only irrefutable proof of consent.

2. Guarantee hotel revenue during periods of high demand

Easter and the May bank holidays are fast approaching. Every empty room due to a no-show is a net loss. reduce no-showsThe solution is simple: automate the collection of the deposit via a payment link as soon as the reservation is made.

With MedialogPay, you protect your hotel revenue thanks to :

Automated management of pre-authorizations.
The secure processing of virtual cards (Booking, Expedia).
A connected POS terminal for a hotel payment security total at check-out.

3. Why choose a solution integrated with the PMS?

The strength of MedialogPay lies in its native integration with your software MedialogIn summary, the hotel payment security With MedialogPay, your life is simplified and every transaction is secured. WHAT processed by your teams.

The immediate benefits:

Zero re-entry The amount is sent directly to the terminal.
Automatic reconciliation Ideal for tracking your hotel revenue in real time.

Conclusion & FAQs

How to effectively reduce no-shows?
Automation via a 3D Secure payment link is the most reliable method for reduce no-shows and guarantee your hotel revenue in case the client is absent.

Why choose secure distance selling?
La WHAT Traditional telephone communication is risky. hotel payment security via MedialogPay eliminates banking disputes and protects your cash flow.

MedialogPay Demo

Labels Secure hotel payment

Case study

Hotel occupancy in January: myth or reality?

Author of the article By Tara MCGOWAN
Date of the article January 15, 2026

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Hotel occupancy icon in January — Hotel occupancy in January: myth or reality?

The myth and the question

Hotel occupancy in January is often presented as weak, almost “logical”, because January is supposedly the most depressing month of the year.

The famous date, that of the 21 January.

The fateful date, said to be the most depressing of the year.

The moment when everyone feels like winter will never end.

We haven't seen the sun for weeks.

Everyone should be wearing at least five layers of clothing before going outside.

So, if everyone is depressed, does that mean there are more or fewer customers in hotels?

January and morale: a statistical fact, not an opinion

I asked: "Why?"

Why is everyone so down in the dumps in January?

Well, if you've already had this conversation, you probably know the answer. But just in case, there are several reasons why this phenomenon occurs.

The first one: that's when was the last time you saw 10 hours of sunshine in a row ?

The second: the succession of parties. Everyone goes home exhausted, both physically and mentally.

The third: money. After the holidays and gifts, there's not much left in the account, which severely limits desires and possibilities.

Clinical studies have identified a seasonal affective disorder (Seasonal Affective Disorder, SAD),
a form of recurring depression which emerges in autumn and winter and diminishes in spring and summer.
Encompassing symptoms ranging from decreased energy and motivation to moderate depressive states, this phenomenon affects several percent
of the population in temperate regions and is linked to the reduced exposure to natural light during the darkest months.

To date

To delve deeper into customer behavior analysis, you can also read: How each generation travels.

Internal data from 2025 shows an increase in occupancy rates across all hotel categories compared to the previous year.
This reading helps to understand thehotel occupancy in January beyond preconceived ideas.

This increase is particularly marked in the 3, 4 and 5 star segments, where the increase in occupancy reaches respectively
3,5+, 3,9+ et + 13,6 points.

These results show one simple thing: the hotel seasonality This is not a “verdict”, it is a dynamic. And depending on the segment, it does not evolve in the same direction.

Occupancy simply remains lower than during peak months, as July in Pariswhich constitutes a seasonal peak. This reading allows for a better understanding of thehotel occupancy in January, often perceived as weaker than it actually is.

The idea of a January that is structurally unfavorable to the hotel industry thus appears reductive, or even incorrect, when the analysis distinguishes between customer categories and dynamics.

Hotel occupancy in January by hotel category

Data generated by Stathotel

Three profiles

In January, There are three types of customers in hotels.

The real question is therefore simple: Which one do you want to attract?

urban business hotels

In Paris, the urban hotel sector, primarily catering to business travelers, exhibits a marked seasonality.business hotels is particularly sensitive to the professional calendar.
January data shows an occupancy rate between 63% and 67% according to the 2 to 4 star categories, which are the lowest levels of the year.
Conversely, in July, the busiest month, occupancy regularly exceeds 75%and even reached more than 85 % on certain segments.

This difference is not explained by price pressure. Average prices remained relatively high in January.
The decline stems primarily from a contraction in the volume of overnight stays sold. It reflects the slowdown in the business calendar at the beginning of the year.
less economic activity, a decrease in corporate travel and a scarcity of major events.

Winter leisure hotels

Unlike urban hotels, winter leisure destinations approach January as a peak season months. Among them, themountain hotels occupies a central place in January.
In the mountains, demand does not contract under the effect of winter: it is the driving force.
Snow cover, school holidays and the planned nature of stays place January at the heart of the tourist calendar.

THEmountain hotels It therefore functions in the opposite way to the urban environment. January is not an anomaly, but a revealer.
Depending on the nature of the request, The same month can produce opposing hotel dynamics..

Escape hotels (sun, long stays)

Unlike previous profiles, climate escape hotels are based neither on professional constraints nor on the valorization of winter as a tourist resource.
It follows a different logic: that of avoidance.

This type of travel responds to an explicit search for sun, light and more favorable weather conditions.

This evasion model shows that the hotel seasonality does not automatically imply a decrease in tourist demand,
but rather a redistribution of flows towards territories capable of offering a climate alternative.

Mountain hotels and hotel seasonality in January: business, mountains and climate escape

How can you do it?

❌ “January is depressing so hotels are empty” is false.

✔ January changes behaviors, not always in the same direction.

It's impossible to attribute a drop in occupancy rates solely to "morale." January may be the most "depressing" month, but many other factors come into play:
Prices, holidays, weather, inflation. January is therefore not a universally "bad month".

Above all, it requires a clear positioningwhich you must choose according to your location: business, leisure, wellness, climate escape.

You then need to adapt as much as possible, especially regarding pricing, to remain competitive. Your marketing should remain seasonal in order to attract the right customer at the right time.
and your offers must be tailored to each profile.

For example:

Business offer : free conference room for 1 hour.
Wellness offer -20% off massages or treatments.

Conclusion

January is statistically a darker month psychologically, but its impact on the hotel industry is neither uniform nor automatic. In practice, thehotel occupancy in January depends primarily on positioning, much more so than on the psychological context.
The hotel industry there is highly seasonal, but above all segmented.

And in the end, thehotel occupancy in January depends mainly on positioning and type of clientele.
Any overall analysis that ignores this segmentation will miss the economic reality of the sector.

Labels business hotels, mountain hotels, hotels in France, hotel marketing, hotel occupancy January, hotel pricing, hotel seasonality, hotel occupancy rate, winter tourism

Case study

How does each generation travel?

Author of the article By Tara MCGOWAN
Date of the article November 28, 2025

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How does each generation travel?

How to attract them

This generation still travels with their parents. To attract families with Generation Alpha children, it is helpful to offer childcare, a play area, family-only swimming pool hours, children's portion meals, or adapted menus.

Conclusion

Each generation travels differently. As a hotelier, you can't please everyone. It's more effective to choose one or two generations to target as a priority.

A baby boomer does not have the same expectations as a Gen Z. On the other hand, millennial parents will often align their choices with the needs of their children from Generation Alpha.

The key to successfully juggling all of this: Flexible and integrated PMS and POS tools to personalize the experience, digitize interactions and simplify management.

Medialog supports hoteliers in this adaptation, from digital check-in to personalized customer follow-up, from PMS to CRM and payment. Everything with Medialog.

Labels traveler expectations, Baby Boomers, traveler behavior, hotel digitalization, client experience, customer loyalty, Generation Alpha, Generation X, Generation Z, generations, hôtellerie, hotel marketing, Millennials, Hotel PMS, hotel trends, journey

Press

Tourist tax 2026: the (extra) simple guide

Author of the article By Tara MCGOWAN
Date of the article November 17, 2025

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Tourist tax 2026: the (extra) simple guide

Many hoteliers are wondering about the tourist tax 2026, its new pricing structures and their impact on billing. Between tourist taxrules specific to tourist accommodation and differences according to the local authoritiesRegulations evolve and each deliberation on tourist tax may change the amounts applied in hotels.
This guide contains everything you need to know: tourist tax scale, hotel tourist tax calculation, ceilings 2026 and update in Medialog PMS.

What exactly is the tourist tax?

First, let's go back to basics.

To quickly visualize where the cost of a hotel night goes from the traveler's perspective, here is a graph that illustrates the cost allocationincluding the famous tourist tax (the one we're interested in here 👇).

Infographic: Breakdown of the price of a hotel night in France, including tourist tax, VAT, charges and margin.

Of course, this distribution varies depending on the services offered by your establishment. Furthermore, as a hotelier, you do not keep the tourist tax: it is simply collected from the guest and then paid to the local authority. Therefore, it is not part of your income.

La tourist taxIt is a local contribution paid by the voyageurs, collected by the host (hotel, campsite, furnished accommodation, etc.) then paid to the local authority.

It is used to finance the local actions to promote tourism infrastructure (roads, transport, cultural facilities…) and the sustainable development, destinations.

Some people are exempt (according to local decision):

● the Minors,

● the seasonal workers,

● or other special cases (emergency accommodation, temporary rehousing, etc.).

How does it work on the hotel side?

Who collects the collection and when?

The tax is usually collected at the time of payment for the overnight stay (upon arrival or departure, depending on your hotel's procedures). It is always there. on the invoice, separate from the pre-tax price and VAT, and must be clearly identified below the line “Tourist tax”.

How is the tax calculated?

Two approaches exist depending on the classification of your establishment:

Illustration explaining the difference between classified and unclassified hotels for the calculation of the tourist tax

Each local authority vote his own scaleThis sometimes varies depending on the specific periods (low/high season), exemptions, and ceilings. If the overnight stay exceeds the ceiling, the applicable tax will be that ceiling.

Always consult la official deliberation of your municipality or inter-municipality.

Do you want to calculate the tax yourself if your establishment is unclassified? Here is the formula:

Tourist tax = (Rate % × Price excluding VAT per night), capped at €X/person/night

Note The pre-tax price of the nightly stay is divided by the total number of occupants, but the tax only applies to the number of people liable for the tax. For example, a minor is included in the calculation of the nightly rate but does not pay the tourist tax.

Declaration & Payment

Depending on your municipality, the declaration may be monthly ou quarterlyIt is done via the official website for online tax returns (Ex. taxedesejour.paris.fr, lyonmetropole.fr). of the late payment penalties penalties may apply if the declaration is not made on time.

You're at reception and worried about forgetting something. Here's a checklist to complete every month or quarter.

🧾 Reception checklist

● Display the tax on the customer invoice

● Record the number of adults subject to this requirement

● Track the filing dates

● Keep the exemption documents

What will change in 2026

Several local authorities have already published their new tourist tax rates for 2026. The table below lists those for which official information is available to date.

How to read this table:

1. Community
Indicates the municipality, inter-municipality or metropolis that sets the tourist tax rates.

2. Official Source
Link to the deliberation or the official page where the rates voted for 2026 are listed.

3. Columns “1 star” to “5 stars”
These are the fixed amounts of the tourist tax per person per night for each category of classified accommodation (1★ to 5★). These amounts include the tax set by the municipality as well as any additional percentages from the department and/or region. This is therefore the total amount.

4. Formula (unclassified)
Indicated the percentage applied to the pre-tax price of the night when accommodation is not unclassifiedThis percentage may vary depending on the local authority (3%, 4%, 5%, 5,5%, etc.).

5. Ceiling 2026 (unclassified)
Maximum amount that can be applied after calculating the formula (previous column). If the result exceeds this limit, a automatic markup is implemented by the community.
The column therefore indicates:

● the normal ceiling,

● the increased ceiling in case of exceeding.

Municipalities that have published their 2026 rates

Community	Official Source	1 star	2 stars	3 stars	4 stars	5 stars	Formula (unclassified)	Ceiling 2026 (unclassified)
Dijon Métropole (21)	Dijon Deliberation 2026	€ 0,66	€ 1,10	€ 1,87	€ 2,86	€ 3,96	5% of the pre-tax price per night, capped	€4,90 → €5,39 if exceeded (+10%)
Bayeux Intercom (14)	Bayeux Deliberation 2026	€ 0,73	€ 0,82	€ 1,36	€ 2,23	€ 2,82	5% of the pre-tax price per night	€4,32 (maximum amount applied)
Lyon Metropolitan Area (69)	Lyon Deliberation 2026	€ 0,88	€ 1,10	€ 1,87	€ 2,86	€ 3,96	5% of the pre-tax price per night, capped	€4,90 → €5,39 if exceeded (+10%)
Normandy Cabourg Pays d'Auge (14)	Normandy Deliberation 2026	€ 0,88	€ 1,10	€ 1,87	€ 2,86	€ 3,85	5% of the pre-tax price per night	€4,80 → €5,28 if exceeded (+10%)
Bordeaux Métropole (33)	Bordeaux Deliberation 2026	€ 0,80	€ 1,00	€ 1,70	€ 2,60	€ 3,60	5% of the pre-tax price per night, capped	€4,90 (no surcharge)
Vercors Massif (38)	Vercors Deliberation 2026	€ 0,83	€ 0,90	€ 1,10	€ 1,30	€ 2,00	3% of the pre-tax price per night	€2,73 → €3 if exceeded (+10%)
Alpe d'Huez (38)	Alpe d'Huez Deliberation 2026	€ 0,88	€ 1,10	€ 1,87	€ 2,86	€ 3,96	5,5% of the pre-tax price per night	€5,39 (maximum amount applied)
Font-Romeu (66)	Font-Romeu Deliberation 2026	€ 1,01	€ 1,01	€ 1,01	€ 1,01	€ 1,01	5% of the pre-tax price per night	€1,01 → €1,36 if exceeded (+44%)
Grand Lac (73)	Grand Lake Deliberation 2026	€ 0,77	€ 0,91	€ 1,14	€ 1,50	€ 3,14	5% of the pre-tax price per night, capped	€4,27 → €4,70 if exceeded (+10%)
Paris (75)	City of Paris – 2026 Rates	€ 2,60	€ 3,25	€ 5,53	€ 8,45	€ 11,38	5% of the pre-tax cost + additional charges	€15,93 (maximum with 225% surcharge)
Rouen Normandy (76)	Rouen Deliberation 2026	€ 0,80	€ 1,00	€ 1,70	€ 2,60	€ 3,50	5% of the pre-tax price per night, capped	€4,90 → €5,39 if exceeded (+10%)
Grand Châtellerault – La Roche Posay (86)	Châtellerault Resolution 2026	€ 0,70	€ 0,73	€ 1,00	€ 1,20	€ 1,50	4% of the pre-tax price per night	€4,00 → €4,40 if exceeded (+10%)
Suresnes (92)	Suresnes Resolution 2026	€ 2,60	€ 3,25	€ 5,53	€ 8,45	€ 11,70	5% of the pre-tax price + additional shares	€4,80 → €15,60 if exceeded (+225%)
City and Eurometropolis of Strasbourg (67)	Strasbourg Deliberation 2026	€ 0,88	€ 1,10	€ 1,87	€ 2,86	€ 3,96	5% of the pre-tax price per night	€4,90 → €5,39 if exceeded (+10%)
CC Val d'Amboise and City of Amboise (37)	Amboise Deliberation 2026	€ 0,81	€ 0,92	€ 1,54	€ 2,55	€ 3,05	3% of the pre-tax price per night	€4,00 → €4,40 if exceeded (+10%)

Last updated: November 2025.

📌 Important
If your municipality does not appear in the list, it means that the resolution had not yet been published at the time of writing this article, or that we were unable to find it.
If you have the resolution, you can send it to us at marketing@medialog.fr.
You can also search for it on Google by typing: "Tourist tax 2026 resolution [name of the municipality or inter-municipality]".

How Medialog PMS comes into play

Municipalities publish their tourist tax rates for the coming year. With Medialog PMS, you can update your settings as soon as the new rates are available. The software supports you regardless of your establishment type, but the setup process isn't exactly the same depending on whether you are a hotel or a restaurant. class ou unclassified.

For classified establishments: a fixed amount to be entered

If your hotel is classThe tourist tax corresponds to a fixed amount per adult per night, defined by local deliberation.

👉 See the step-by-step guide to adjusting the tourist tax – Classifieds

For establishments that are not classified or are awaiting classification: an automatic formula

If your hotel is unclassified ou pending classificationThe tourist tax is calculated as a percentage of the Price excluding VAT per person per night, With a ceiling which depends on your municipality.

👉 See the step-by-step guide to adjusting the tourist tax – Uncategorized

FAQ

● Who is exempt? Minors, seasonal workers, emergency accommodation (see service-public.fr).

● Does the tax apply to breakfasts? No, only on the accommodation portion.

● And what about OTAs? In general, the collection remains the responsibility of the hotelier, except in certain cases (e.g. Airbnb for some cities).

● Where can I find the pricing schedule for my local authority? On the local platform or via the national directory taxesejour.fr.

● What to do if a customer disputes? Show the local deliberation and the tax line on the PMS invoice.

Conclusion

La tourist tax 2026 It mainly brings technical adjustments: new ceilings, harmonizations and modernization of local declarations.

🧾 In plain terms:

You collect, Medialog calculates, the community receives, and everyone sleeps soundly.

Labels barème 2026, local authorities, deliberation on tourist tax, tourism taxation, hôtellerie, classified hotels, unclassified hotels, Medialog PMS, PMS, hotel regulations, tourist tax, tourist tax 2026

Case study

Case Study – Whistler Hotel: Fluidity and Loyalty

Author of the article By Tara MCGOWAN
Date of the article October 9, 2025

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Whistler Hotel: fluidity and loyalty at the heart of performance

An elegant immersion in the heart of Paris

Nestled between two of Paris's largest train stations, the Hôtel Whistler Paris invites guests to experience a railway experience that combines elegance and a change of scenery. This 4-star hotel is constantly evolving, seeking to consolidate its achievements while exploring new avenues for growth.

Technological tools to improve performance

The Whistler Hotel relies on two complementary solutions to optimize its organization and enrich its customer experience:

● Medialog, A leading software publisher for the hospitality and restaurant industry, its innovative PMS and POS solutions are trusted assets that simplify the daily lives of professionals with quality support services.

Request a Medialog demo today and explore the full potential of smooth and efficient management.

● Experience, A recognized player in customer relations in the hotel industry. Already acclaimed for its all-in-one CRM, Experience recently expanded its offering with the development of a Guest App.

Explore Experience CRM & Guest App

A direction focused on customer experience

“Thanks to smooth internal management and a carefully crafted concept, our guests enjoy a seamless stay that keeps them coming back,”
Explain Marilena Priolo, Manager of the Whistler Hotel.

Concrete and measurable results

Conclusion

By combining a unique hotel concept with perfectly adapted technological solutions, the Whistler Hotel has been able to streamline its operations, strengthen loyalty and improve its profitability.

In just one year, the results speak for themselves: +7,7% occupancy rate and +7% RevPAR between 2023–2024 and 2024–2025.

This progression concretely illustrates the impact of a global strategy, combining internal organization, high-performance digital tools and a careful customer experience, on the sustainable performance of a hotel establishment.

Download the case study in PDF

Labels Hotel CRM, Case study, client experience, CRM Experience, Customer Loyalty, Hotel management, Whistler Hotel, PMS-CRM integration, Medialog, Hotel performance, Hotel PMS, Hotel technology

Case study

Workations: an opportunity for hotels

Author of the article By Tara MCGOWAN
Date of the article September 4, 2025

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The phenomenon of workations : when work and vacation intertwine

Since Covid, a large proportion of French employees have discovered teleworking. In 2024, 29% of workers teleworked at least once a week (Statista) One, two, or three days a week, they worked from home, avoiding commuting by car or public transportation.

But this normalization of teleworking has opened the way to a new phenomenon: the workation.

You may never have heard of it, but chances are you've done it—or know someone who has. workations, or “work-holidays,” consist of moving away from home to work from another location, while enjoying the place after the workday or on the weekend. In short: work without taking any vacation time, while changing the scenery.

Workations in France: what do the figures say?

One might think that this phenomenon remains marginal in France. However, a survey conducted in 2023 by the International Workplace Group (IWG), With 2 French office workers, reveals some eloquent figures:
● 31% — planned to extend their stay at their vacation spot to work (12% of whom had already planned this).
● 54% of 18–24 year olds et 45% of 25–34 year olds declared that they wanted to do so.
● 39% of men salary. 23% of women.
● 37% of working people in the Paris region, above the national average.

👉 In short: workations are not an exception, but a new way of traveling and consuming hospitality.

What workationers look for in a hotel

Workation travelers don't book a hotel as if they were just going on vacation. Here are their essential criteria:

● Powerful and reliable Wi-Fi — an essential condition for working remotely.
● Design — comfort and practicality in everyday life.
● Coworking space or equipped café — a place to work outside the bedroom.
● Activities or childcare — essential for families.
● Local activities — to be done in the evening or after the work day.

To go further (seduce the workationers)

Some hotels go further to become real “workation spots”:

● Chargers available — for computers and phones.
● External screens, mouse, keyboard, webcam — to boost productivity.
● Ergonomic chairs — adapted to long-term teleworking.
● Private bubbles or meeting rooms — for professional calls.

The key role of the PMS and the partner company

Adapting to the needs of “workationers” also means having a management tool capable of keeping up with this pace. Modern PMS allows you to offer a seamless experience, from booking to stay, with:
● 24/24 customer support — guaranteed responsiveness.
● Customizable interface — adapted to each establishment.
● Integrated payment solution - as MedialogPay.
● Scalability and innovation — a robust PMS that adapts to new uses.
● Support for the hotelier — PMS configuration and training in new practices.

Labels digital nomad, client experience, hospitality, connected hotel, hôtellerie, hotel innovation, Medialog, PMS, teleworking, travel trend, tourism, digital transformation, holiday, business trip, workation

Press

The thank you box

Author of the article By Tara MCGOWAN
Date of the article September 3, 2025

Thank you for answering our questionnaire!

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Case study

Overtourism: the rules and laws put in place

Author of the article By Tara MCGOWAN
Date of the article August 27

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Overtourism: the rules and laws put in place

Every summer, conversations become increasingly frequent and vocal about the number of tourists in certain places. Moreover, some sites are simply not suited to such an influx. Locals are therefore looking for solutions to limit overtourism.

Every city, region, or country has its own method, but what are these solutions actually like around the world and in France? Yes, France is also affected by overtourism.

And there you are asking yourself:
● Which places have implemented real rules to regulate tourism?
● Which cities, regions or countries have already found solutions?
● and what does that change for you, hoteliers and restaurateurs?

First, here is an overview by region of the world:

🌍 Europe

● Venice (Italy)Daily access ticket for day-trip visitors. An entrance tax aimed at limiting the number of tourists and preserving heritage.

● Amsterdam (Netherlands)Tourist tax among the highest in Europe; restrictions on cruises and hotels.

● Barcelona / Catalonia (Spain) — Municipal surcharge and regional tax to finance the regulation of tourism, particularly in five-star hotels.

● Santorini & Greek sites — Cruise Limits et slots on iconic sites like the Acropolis of Athens.

● Dubrovnik (Croatia) — Limiting stopovers and flows with the “Respect the City” program.

● Hallstatt (Austria) — Quotas and restrictions on tourist buses to reduce tourist pressure.

● Iceland — Accommodation tax reintroduced in 2024 (hotels, campsites, cruises).

🌏 Asia-Pacific

● Mount Fuji – Yamanashi (Japan) — Entrance fee, gate and daily ceiling to secure the ascent.

● Kyoto (Japan) — Local restrictions (eg Gion district) and accommodation tax for more sustainable tourism.

● Bali (Indonesia) — Fixed tourist tax of IDR 150 to protect culture and nature.

● Bhutan — Sustainable Development Fee (100 USD/night) to limit flows and finance conservation.

● Thailand (e.g. Maya Bay, Phi Phi Islands) — Seasonal closures and quotas to regenerate the sites.

🌎 Americas & Oceania

● Machu Picchu (Peru) — Daily ceiling and time slots on tickets.

● Quintana Roo – Cancún / Riviera Maya (Mexico) — VISITAX mandatory for foreign visitors.

● Banff National Park – Moraine Lake (Canada) — Ban on private cars ; access only by shuttle.

● New Zealand — IVL (International Visitor Levy) reinforced; projects of access fees to key sites.

France

🏝️ Islands and natural sites

● Bréhat Island (Brittany) — Limitation to 4 visitors per day since 2023, excluding residents and workers.

● Chausey Islands (Normandy) — Restricted access to 2 people per day since 2024 to protect the ecosystem.

● Porquerolles Island (Var) — Ceiling of 6 visitors per day in high season since 2021.

● Virgin Island Beach (Crozon Peninsula, Brittany) — Temporary closure in 2020 due to overcrowding.

● Calanques National Park (Marseille) - The Sugiton cove limited to 400 people per day in summer since 2022, often by reservation.

● Mont-Blanc — Quota of 214 climbers per day since 2019 to limit the ecological impact.

● Allos Lake — Reduced parking from 180 to 120 seats and paying, increasing attendance from 44 visitors in 000 to 26 in 000.

🏙️ Cities and towns

● Marseille (Bouches-du-Rhône) — Regulation of major tourist sites from 2024 to avoid saturation.

● Paris (Île-de-France) — Restrictions on seasonal rentals to limit the impact on housing and prices.

● Mont-Saint-Michel (Manche) — Smart parking pricing: more expensive during peak hours, free after 18:30 p.m. in low and mid-season.

🏞️ Committed regions

● Ardèche — First place in the GreenGo 2024 ranking with 94/100 for tourism eco-responsibility.

● Gers — The Chamber of Commerce and Industry supports local businesses in the ecological transition and sustainable tourism.

🏛️ National initiatives

● Destination France Plan — Financial support for SME tourism projects, with a budget of 5 million euros.

● National strategy for managing tourist flows — Atout France is dedicating 1,5 billion euros to 15–30 pilot territories to develop local regulation strategies.

So, have you ever visited any of these sites and noticed these rules in place?

At Medialog, we are here to support you during periods of high tourist traffic. A Robust PMS and easy to use by the whole team, even for an extra one evening, can make all the difference!

sources:

Hotelvak Nederland. (2025, February 24). Time for a fair and predictable tourist tax. Hotelvak. https://hotelvak.eu/en/industry/koninklijke-horeca-nederland/time-for-a-fair-and-predictable-tourist-tax

Rick Steves Travel Forum. (2025, July 29). Is Dubrovnik enforcing cruise ship limits (hours/# ships)? https://community.ricksteves.com/travel-forum/croatia/is-dubrovnik-enforcing-cruise-ship-limits-hours-ships

National Park Service. (2025). Entrance Reservations – Yosemite National Park. US Department of the Interior. https://www.nps.gov/yose/planyourvisit/reservations.htm

Check-in Scan. (2024, August 2). Barcelona tourist tax in force. https://www.checkinscan.com/en/barcelona-tourist-tax

VATCalc.com. (2024, March 13). Iceland accommodation tax reinstated. https://www.vatcalc.com/iceland/iceland-accommodation-tax-reinstated

Skift. (2024, January 5). Iceland brings back tourism taxes for 2024. https://skift.com/2024/01/05/iceland-brings-back-tourism-taxes-for-2024

Reuters. (2024, July 1). Japan imposes new fees on Mount Fuji climbers to limit tourists. https://www.reuters.com/world/asia-pacific/japan-imposes-new-fees-mount-fuji-climbers-limit-tourists-2024-07-01

Acropolis Athens Tickets. (nd). Acropolis' new rules to curb overtourism. https://www.acropolis-athens-tickets.com/post/acropolis-new-rules-overtourism

Love Bali. (nd). Love Bali: Welcome to Bali, the Island of Gods. https://lovebali.baliprov.go.id

Visit Bhutan. (nd). Sustainable Development Fee. https://www.visitbhutan.com/page.php?id=68

US Department of State. (2025, June 27). Bhutan international travel information. https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Bhutan.html

Peruways. (2025, March 19). Machu Picchu entry rules: Visitor limits & time slots. https://peruways.com/it/machu-picchu-entry-rules-visitor-limits-time-slots

Immigration New Zealand. (nd). Fees, decision times and where to apply. https://www.immigration.govt.nz/process-to-apply/applying-for-a-visa/fees-processing-times-and-refunds/fees-decision-times-and-where-to-apply/

The Economic Times. (2025, August 4). New Zealand to charge foreign tourists up to NZ$40 at key natural sites. https://economictimes.indiatimes.com/nri/visit/new-zealand-to-charge-foreign-tourists-up-to-nz40-at-key-natural-sites/articleshow/123090632.cms

Labels Tourism management, Cruise Limits, Regulatory policies, Heritage preservation, Tourist quotas, Overtourism, Tourist tax, Mass tourism, Sustainable tourism, responsible tourism, European cities, Travel and the environment