Electronic invoicing: a turning point for the hotel industry

Digital transformation is accelerating. From the 1st September 2026, The electronic invoicing ( e-invoicingThis will become a legal obligation for all companies established in France. For hoteliers, this change concerns not only the sending of invoices, but the entire accounting and tax organization of the establishment.

This article details everything you need to know to calmly anticipate this change.

Why this reform? The tax authorities are pursuing several objectives, detailed on the website. Entrepreneurship.Public Service :

• Combating VAT fraud : thanks to near real-time monitoring of the collection.
• Improve competitiveness : by reducing the costs associated with paper processing, a topic we already addressed in our article on the cybersecurity in the hotel industry and digitization.
• Simplify reporting requirements In the future, your VAT returns will be pre-filled by the administration.

The calendar: two key dates to remember

The obligation to switch to the electronic invoicing will be applied gradually:

1st September 2026 : Obligation to reception for ALL businesses. Large companies and mid-sized companies will also have to issue their invoices electronically.

1st September 2027 Obligation toissue for SMEs and micro-enterprises (which concerns the vast majority of independent hotels).

E-invoicing and E-reporting: what's the difference?

The reform is based on two distinct mechanisms that your management software (PMS) will need to control:

E-invoicing This is electronic invoicing between businesses (B2B). Each invoice must pass through an approved platform in a structured format (Factur-X, UBL or CII).

E-reporting This is the crucial part for the hotel industry! It involves transmitting your transaction data with individuals (B2C) or foreign clients to the administration. Specifically, each "counter" invoice will be automatically updated with data.

To learn more about protecting these financial flows, see our article on the cybersecurity in the hotel industry and payment protection.

 

What this will actually change in your hotel management

The shift to digitalization imposes new constraints:

1. New mandatory information on your invoices

Your invoices must include the your professional client's SIREN number and the clear distinction between the delivery of goods and the provision of services. These requirements complement the rules already in place for certified point-of-sale software. NF525.

2. Choosing a paperless platform

Each company must designate an approved platform for submitting its invoices: either the Public Invoicing Portal (PPF) or a State-approved Partner Electronic Invoicing Platform (PDP). This platform will serve as the entry point for your supplier invoices and the issuing channel for your own invoices.

Medialog has embarked on a certification process as an Approved Platform (AP). The goal: to offer you a solution integrated directly into your PMS, without multiplying tools or intermediaries. More information on this subject will be provided very soon.

3. Secure digital archiving

Electronic invoices must be kept for 6 years in a format that guarantees their integrity. The administration provides a Official FAQ detailing the storage arrangements.

How to prepare your hotel today?

There's no need to wait until the last minute. Here are the actions to take right now:

• Clean up your customer database Start collecting the SIREN numbers of your regular corporate clients. This is the information that will most often be missing on the day.
• Train your teams : raise awareness among reception and accounting staff about the importance of accurate billing data entry.
• Anticipate your internal processes : identify the flows that will need to change (grouped invoices, credit notes, pro forma invoices…).
• Trust your PMS Medialog is already working on evolving its solutions to guarantee your compliance when the time comes.

Conclusion

La electronic invoicing is a performance lever. By automating exchanges with the administration, you secure your cash flow, reduce errors and simplify your daily management.

At MedialogWe don't just make our solutions compliant: we actively work to become Approved Platform so that electronic invoicing is managed natively from your PMS and your POS, without any additional tools. Detailed announcements will follow in the coming weeks.

Don't let this deadline catch you off guard. Anticipate it, and turn this obligation into a performance opportunity.

Medialog has been publishing management software for hotel and restaurant professionals for 30 years. Flexible, Medialog software packages adapt to your business needs to make your daily life easier.

1. A hybrid Cloud and local solution for flexible and secure management.

Medialog's unique hybrid solution offers you both the openness of the Cloud and local security. This unique technology ensures you can use our software from anywhere and without interruption, in all circumstances. Automatic synchronization allows constant data security and updating of all applications.

2. Digital tools that make your life easier

Medialog hotel : A PMS that brings real added value to your business

· An innovative PMS and cloud and local data management architecture
· An innovative software package that adapts to the needs of all your types of establishments
· A multi-task, multi-user, multilingual software infrastructure
· Quick and intuitive handling
· A choice of configuration, access and customization of the interface
· An ergonomic and easy-to-use interface
· Agile, flexible and secure management

 complementary applications to gain efficiency and simplicity

·  WebDispo – Multi-Property Web Application : an online tool that optimizes the time dedicated to the management of your hotels and allows group, nomadic and real-time management.
·  MedApps – Customer reception application on tablet : A portable tool that simplifies and facilitates customer reception. It allows you to perform check-in/check-out and manage housekeeping.

3. Broad connectivity to additional tools thanks to our partners

Thanks to our exclusive partners and our software and hardware partners, you have the possibility of accessing all the features you need for develop your business : Hotel statistics web application, Collaborative hotel distribution & reservation platform, online distribution, e-satisfaction etc…

4. Teams who support you on a daily basis for optimal use of our solutions

At Medialog, we want to be at the closer to our customers and maintain a special relationship with each of them. The Medialog teams are available according to your requirements and support you at every stage of your project.

https://www.tendancehotellerie.fr/articles-breves/publireportages/9119-article/des-solutions-digitales-hotelieres-pour-une-gestion-agile-connectee-et-securisee

By choosing to develop our market with hotel groups, we are seeking to develop our Medialog hotel PMS product as well as our know-how in the management of multi-establishments.

It starts from a simple question: What does a full hotel do with the reservation requests that arrive? ?

To answer this question Medialog has networked the thousand three hundred hotels that use its PMS. They can therefore consult the availability of their colleagues in 1 click and send them a reservation request directly.

There are many other benefits to this application which carries reservations at an unbeatable commission rate, resolves over-booking, finds the last available rooms near your hotel, provides a unique service for your customers or gives an overview clear from the market...

This application called OTAC (Online Travel Activity Collaborative) will be integrated free of charge in beta version into the Medialog PMS for all its customers, from October 2019.

OTAC makes it possible to build a different, more virtuous economic model, based on coopetition. It combines profit and mutual aid, favoring relationships between hoteliers.

In a favorable period for the hotel industry, it is essential to anticipate the emergence of new distribution channels, which provide more economical, sustainable, long-term solutions, mastered and controlled by the main players, the hoteliers.

Let us welcome this application with a new lease of life.

https://www.tendancehotellerie.fr/articles-breves/publireportages/12244-article/quand-l-hotellerie-independante-francaise-s-invite-dans-le-top-10-des-plus-grands-reseaux-d-hotels-du-monde

 

 

The sale of a room is a negotiation like any other, where the price may be subject to conditions.

Contesting the payment of NANR ? It's from the past

The practice of NANR (non-cancellable, non-refundable) has become widespread as a condition for obtaining a more advantageous price for your customer.

In the event of cancellation, it happens more and more often that the debit or pre-authorization is contested by the card holder. It is often long, expensive, and sometimes impossible to obtain payment.

To overcome this, the Medialog PMS allows in its latest version to integrate PSPs (payment service providers).

The customer receives an email and makes a payment with double authentication, IMPOSSIBLE to dispute

An email with a payment link can be sent to the customers you want ; the payment will thus be made by the PSP and guaranteed firm in the event of double authentication.

Before check-out, the customer receives their invoice by email and can pay it online, without risk of dispute.

The integration of PSP into Medialog also allows you to send your customers an email before their departure which will allow them to consult their invoice, then if they wish to make the payment online.

https://www.tendancehotellerie.fr/articles-breves/publireportages/12564-article/hoteliers-faites-vous-payer