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Hotel energy management: the Agrid connection

Hotel energy management: heating and air conditioning control based on occupancy

Heating and air conditioning not optimized

The hidden cost of hotel operations

La energy management of a hotel This approach faces certain limitations: heating and air conditioning systems operate independently of room occupancy. They follow a fixed setpoint or schedule, unrelated to the actual activity of the establishment. The concrete consequences of this are uncontrolled costs and energy consumption.

This is where the connection between Medialog and Agrid comes in: the occupancy data from your PMS directly controls the heating and air conditioning, room by room. These only consume energy when they are actually occupied.

Your PMS knows the occupancy in real time. Without an internet connection, this data never leaves the booking software.

What the connection actually changes

Agrid is an energy management solution designed for commercial buildings, including hotels. It comes in two parts.

Agrid Copilot

It continuously controls heating and air conditioning room by room. It combines three data sources: the actual room usage (as reported by your building management system), the building's thermal behavior, and the outside weather. No manual intervention is required on a daily basis.

Agrid Connect

It monitors consumption in real time, triggers an alert in case of anomaly and produces CSR and Tertiary Decree reports.

Regarding the savings achieved, we prefer to give you the figures as announced by Agrid, without endorsing them ourselves: its publisher claims a 20% to 35% reduction in energy consumption, and cites a Parisian hotel that measured between 18% and 29% savings over sixteen months. What you will achieve will depend on your building, your equipment, and your occupancy rate. This is the kind of thing that is quantified for your establishment, not based on an average.

The 2027 deadline is approaching faster than we think.

There is one reason to look at this subject now rather than next spring: the BACS decree.

This legislation mandates that existing commercial buildings be equipped with an automation and control system for their heating, air conditioning, and ventilation systems. The 290 kW power threshold was introduced on January 1, 2025. The next threshold, 70 kW, will be introduced on January 1, 2027 , and will affect significantly more establishments than the first.

Two important points to clarify regarding this decree. First, it is an obligation of means, not of results: the system must be installed, not a specific performance target achieved. Second, no direct penalties are currently planned for non-compliance. An exemption is also possible if the return on investment exceeds ten years, after subsidies have been deducted.

In other words, it's not a regulatory emergency in the strictest sense. But it's a known deadline, sixteen months ahead, for a significant expense that can't be reduced in a week. It makes sense to address it during the off-season rather than right in the middle of reopening.

Agrid is certified GTB class A, recognized under the BACS decree and referenced by the Green Key label.

In practice

The deployment does not affect your existing facilities. Agrid is a fully software-based solution: it utilizes the sensors already present in your building and connects to your existing building management system (BMS). No sensor installation is required, and heating or air conditioning cannot be shut down during installation, which takes less than a day.

Your PMS connection is already available. You don't need to do anything further: it's one of our more than 130 connectivity options . Just give us a call and we'll activate it for you.

Three questions to ask yourself before you begin
  • What is the installed capacity of your HVAC equipment? This determines whether the 2027 deadline applies to you.
  • Do you already have centralized regulation, or is each room controlled locally?
  • Do you know what percentage of your expenses goes towards energy, with a specific figure in hand?

Your HVAC installer or maintenance contractor has the answer to the first two. Your invoices will tell you the third.

A partner chosen by its clients

We only develop a connection when a client hotel requests it. Therefore, this connection exists because hoteliers needed it.

If you want to understand how this connection would work in your home, contact us. You'll speak to someone from our team in France who is familiar with your setup.

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Housekeeping Module: The Housekeeper in the PMS | Medialog

New Housekeeping Medialog module: room and governance team management

New Housekeeping Module

Simplify the daily management of your rooms

Increase efficiency, improve team coordination and maintain a clear view of your establishment's status. We are pleased to present the new Housekeeping module , accessible from the "Housekeeping" tab of your PMS at pms.medialog.fr.

Designed for governance and maintenance teams, it allows you to centralize room monitoring, agent assignment and technical incident management, directly from your PMS.

A unique space to organize your teams, monitor room activity and streamline communication between departments.

Manage your business at a glance

View easily:

  • the rooms to prepare;
  • arrivals, departures and re-bedtimes;
  • rooms by floor and by state;
  • the agents assigned to each room.

Thanks to the various filters and automatic assignment , organize your day in just a few clicks.

Coordinate your teams more effectively

Assign rooms to different agents and easily manage your room crews and technicians.

Need to convey specific information?

Record a voice memo directly in a room to facilitate communication between teams.

Centralize your technical incidents

From the "Incidents" tab, you can find all your service requests in one place.

Easily search, filter, prioritize and create your support tickets to ensure better tracking of technical requests.

A tool designed for your everyday life

With Housekeeping, you have a unique space to organize your teams, monitor room activity and streamline communication between departments.

The result: less handling, better coordination and more time for your teams.

To learn more about the time saved by your teams, you can also read: Top 4 PMS automations to reduce the workload of your reception.

Available as an option

The Housekeeping module is offered as an option and is subject to a monthly subscription.

Do you want to equip your establishment and take advantage of these new features? Contact us to find out about activation procedures and the offer that best suits your establishment.

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Pre-check-in

Pre-check-in at the hotel - prepare for arrivals before the high season
Pre-check-in: prepare your arrivals before the summer rush

Plan ahead, so that summer doesn't overwhelm you

In summer, arrivals come thick and fast, often at the same time of day. The queue lengthens at reception, the phone rings, and your team juggles several guests at once. Pre-check-in changes everything: by letting your guests prepare for their arrival before they even step through the door, you transform this tense moment into a smooth and stress-free welcome. It's one of the simplest ways to ensure a worry-free start to the high season.

In practical terms, how does it work?

A few days before arrival, your client receives a link to fill in their information themselves: contact details, ID, estimated arrival time, and sometimes their accommodation preferences. Everything is prepared in advance. On the day of arrival, all that's left is to welcome them and hand over their key, without any paperwork or hassle.

From the hotelier's perspective, the benefit is twofold: information arrives directly in your PMS , without re-entry, and your reception no longer has to deal with formalities at the worst time of day.

A guest who has pre-checked in passes through reception in seconds. Your team saves time, and they start their stay with a good impression.

Three benefits that matter in peak season

  • Faster arrivals. With the formalities taken care of in advance, you streamline peak periods and reduce waiting times.
  • A reception that breathes. Less data entry and repetitive questions, therefore more time to give attention to each customer.
  • Reliable data. The information provided by the customer himself limits errors and facilitates the rest of the stay, up to the billing stage.

An opportunity to improve the welcome… and offer a little more

Pre-check-in is also a valuable opportunity for interaction before arrival. You can use this time to present your services, share practical information, or suggest some extras: upgrades, breakfast, late check-out. Offered at this stage, when the guest is already planning their stay, these options are much easier to convert into services than those offered at the reception desk.

It is therefore both an efficiency tool and an opportunity to enrich the experience, without additional effort for your team.

In practice

Before the summer rush, take the time to activate and personalize your pre-check-in: choose the information to request, when to send the link, and the accompanying message. A few simple adjustments are all it takes to ensure each arrival is anticipated rather than a last-minute surprise.

Want to set up pre-check-in before the high season? Contact our team: we'll guide you every step of the way. You call, we answer.

Set up pre-check-in

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Somm'it x Medialog: manage your beverage margins from your POS

Somm'it x Medialog POS - beverage stock management for restaurants and hotels

Somm'it x Medialog: your beverage margins, finally visible in real time

Your restaurant is losing profit on drinks. You don't see it. That's precisely the problem.

Breakages, "generous" glass sizes, pricing errors, unexplained inventory discrepancies… Beverage inventory management in restaurants and hotels is one of the most costly blind spots in the food service industry. An independent establishment can lose between €50,000 and €300,000 per year on beverages, without any alerts being triggered, without it appearing in any reports. Medialog now integrates with Somm'it , the beverage margin management platform, so you can finally see what's happening directly from your POS.

What is Sommet ?

Somm'it is a SaaS platform specializing in managing beverage profitability for the restaurant and hotel industry. Its promise: to connect your point-of-sale system, inventory, and purchasing in real time, transforming invisible losses into concrete decisions.

The platform is built on three pillars. First, centralization : a single, up-to-date product database with technical specifications, purchase costs, and target margins. Second, synchronization : every sale recorded at the register automatically updates stock levels and margin indicators. Finally, management : margin alerts, price recommendations, and variance tracking. You make decisions based on data, not intuition.

What sets Somm'it apart from all other tools on the market is that it's the only system that writes directly to your cash register. No parallel interface, no manual CSV export to import. Real-time, two-way synchronization.

How does the integration with the Medialog POS work?

The Medialog POS system already manages everything that happens in the dining room: orders, invoicing, and sending restaurant charges to the customer's account. The integration with Somm'it adds a layer of control that the POS system alone cannot provide: real-time visibility of margins per product.

In practice, every sale recorded in Medialog POS is instantly transmitted to Somm'it , which updates the theoretical stock, calculates the profit margin, and triggers an alert if a discrepancy appears. Conversely, card and price updates made in Somm'it are directly reflected in the POS system—without re-entry and without risk of errors between the two systems.

The same establishment. The same team. Just one change: you can finally see what's happening to your drinks — and you can act before losses pile up.

What this actually changes for your hotel-restaurant

The impact on your margins is immediate. By connecting the point of sale and inventory, Somm'it identifies discrepancies as soon as they appear: an opened bottle not charged, a glass served with an overly generous measure, a price that hasn't been updated for six months. These small leaks, multiplied across an entire menu and a whole season, represent 8 to 12 points of margin lost without your knowledge.

Say goodbye to the quarterly manual count that always comes too late. Every sale recorded in Medialog updates your theoretical stock in Somm'it . You always know what you have in your cellar, what you've sold, and where the discrepancies lie with the physical inventory. Losses due to shrinkage and breakage are halved within the first few months, according to Somm'it data.

When making pricing decisions, you move from intuition to data. Somm'it analyzes your actual margin per SKU and alerts you to underpriced or overstocked products. You adjust your menu based on figures, not on a feeling that "it should be fine."

Figures that speak for themselves

The results observed in establishments using Somm'it are well-documented. A group of four Parisian establishments generated an additional €150,000 in profit margin in six months , without changing a single item on their menu, solely through the management system. On average, connected establishments gain between 3 and 5 percentage points in profit margin on their beverages, representing between €30,000 and €150,000 per year depending on beverage revenue.

The return on investment is rapid: the annual cost of Somm'it is recouped in 6 to 8 weeks. Today, more than 500 establishments use Somm'it daily, including over 50 Michelin-starred restaurants. These are establishments that don't rely solely on intuition to manage their profitability.

A POS ecosystem that covers your entire room

The Somm'it integration adds to the many connections already available around the Medialog POS : table reservation tools, online ordering platforms, integrated payment solutions via MedialogPay … The idea is always the same: that your point-of-sale software is the center of gravity of your restaurant, not an isolated tool.

If you manage a hotel with a restaurant and the profitability of your beverage offering is a concern, this integration is for you. Our team can demonstrate how the Somm'it + Medialog POS connection works within your specific setup.

Talk to our team about it

 

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TOLK x Medialog: Digital concierge service within your PMS

TOLK and Medialog integration partnership

TOLK x Medialog: the digitized customer journey, directly connected to your PMS

What your client experiences before, during, and after their stay is just as important as the room itself.

A guest books, receives confirmation, arrives, has a question mid-stay, pays their bill, departs, and leaves a review. Each step of this journey is an opportunity to make a good impression or disappoint. And yet, in many hotels, these moments are still handled manually: a confirmation email sent from Outlook, a forgotten satisfaction survey, a concierge request answered by SMS. Medialog has just integrated TOLK , Box4B's digital hotel concierge platform , to change all that. Here's what it brings in concrete terms.

What is TOLK?

TOLK is an all-in-one SaaS platform developed by Box4B , designed to cover the entire hotel customer journey, from booking to post-stay. It combines several modules into a single interface: personalized booking confirmation, online payment, digital concierge service, hotel CRM, satisfaction surveys, and AI-powered automation tools.

TOLK's core concept is to empower hoteliers to communicate with their guests at every stage of their stay, automatically and personally, without taking up valuable time at reception. Guests receive the right information at the right time. The team manages requests from a centralized interface. And the hotel retains control over its image and customer relationships.

How does the integration with the Medialog PMS work?

The integration between TOLK and the Medialog PMS relies on a real-time connection. Booking data entered in Medialog is automatically transmitted to TOLK, which can then trigger the right actions at the right time: sending a personalized confirmation, triggering a pre-check-in message, pre-stay reminder, departure questionnaire.

On the reception side, staff don't have to juggle two software programs for daily operations. Information flows seamlessly between the two systems without re-entry, reducing the risk of errors and freeing up time for what really matters: face-to-face customer service.

Integration doesn't replace human interaction; it protects it. By automating routine communications, your teams remain available for genuine customer interactions.

What this actually changes for your hotel

Before arrival, guests receive a professionally designed booking confirmation, reflecting your brand, without the need for manual sending from reception. A pre-arrival message can offer online pre-check-in, remind them of practical information (access, parking, opening hours), or suggest additional offers. The result: a prepared guest and a less busy reception during peak arrival times.

During their stay, guests can use TOLK's digital concierge service to make requests from their phones: restaurant reservations, requests for extra pillows, or questions about local activities. These requests are sent directly to the relevant team, bypassing the reception phone. And because guest data is synchronized with Medialog, stay information is always up-to-date on both platforms.

After departure, TOLK automatically triggers a satisfaction survey, personalized according to the type of stay. The responses feed into the hotel CRM and allow for the building of lasting customer knowledge: preferences, habits, history. This data is invaluable for retaining returning guests and improving the offering for those who were not entirely satisfied.

An ecosystem that grows with you

TOLK joins the 130+ partners already connected to the Medialog PMS: channel managers, booking engines, payment solutions, revenue management tools, concierge platforms, etc. Each integration was developed at the request of client hotels who needed it.

If you're missing an integration, let us know. That's how our partner network has been built from the start, and it's how it continues to grow. To explore all available connections, you can visit our PMS page or contact us directly.

Discuss this integration with our team

 

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4 PMS settings to check before the summer season

Hotel PMS summer season checklist - 4 Medialog settings to check before summer
4 PMS settings to check before customers arrive

June is fast approaching. Is your PMS really ready?

The summer season is often the busiest time of year: occupancy rates are at their peak, teams are under pressure, and new arrivals are coming thick and fast. It's not the time to discover that a setting has been overlooked. The good news is that a few targeted checks in your Medialog PMS are all it takes to approach the high season with peace of mind. Here are 5 points to review before June.

1. Activate pre-check-in from the booking details

Pre-check-in is recorded directly from the booking form. This is a discreet but real time-saver at reception, especially when arrivals pile up in the late afternoon.

In practice: make sure your teams are familiar with this feature and consider integrating it into your check-in process. A customer who knows their arrival has been anticipated arrives more relaxed. And a reception desk that manages pre-check-ins before peak arrivals is better able to handle the pace.

2. Update your annual pricing plan

The management of distributed rates has been optimized in version 3.16: manually modifying the annual schedule is now more intuitive and user-friendly. Now is the perfect time to take advantage of it.

Before summer arrives, take 30 minutes to review your rates for June, July, and August. Check stay restrictions (minimum stay, arrival days), cancellation policies, and any special rates you want to activate or deactivate. A poorly configured rate during peak season means either lost revenue or a promise that's difficult to keep.

One piece of advice: also check the consistency between your PMS pricing and the pricing you've configured on your distribution channels. A price discrepancy between your website and an OTA can lead to disputes upon delivery.

3. Check your room inventory configuration

Room inventory management in Medialog operates with a clear logic: when you define a number of rooms to allocate, the days you have closed (inventory at zero) remain closed. There is no risk of a change to other days overriding your closure configuration.

Before the season, review your e-inventories for each room type. Ensure that closing days or quotas are properly locked in, and that high-demand dates are open with the correct volumes. An incorrect inventory setup can cause you to miss out on important bookings or, conversely, lead to overbooking.

4. Prepare your housekeeper report for family stays

Summer is family season. And families mean cribs, extra beds, and specific equipment to provide in the rooms. Since version 3.16, the housekeeper report now displays the number of babies in the daily arrival details.

This may seem trivial, but in practice it's a real benefit for your housekeeping team: they know in advance which rooms require specific equipment, without having to consult each reservation form. Make sure this information is included in your report and that your housekeepers know how to use it.

For properties equipped with the payment module , the pre-authorization status now appears as a clear icon in the scheduled arrivals report. A quick glance is all it takes to identify reservations where the payment guarantee is not yet complete, allowing them to be processed before arrival.

In summary: one hour of preparation for a smooth season

These five settings don't require hours of configuration. They do require a methodical approach and a little foresight. Set aside an hour with your reception team before the end of June, review these points, and you'll be heading into peak season with a perfectly tuned PMS.

If you need help setting up any of these features, our support team is available directly by phone. No ticket, no waiting: you call, we answer. You can also visit our PMS page to see all the available features, or discover how MedialogPay can simplify managing your payment guarantees before the season.

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NF525: All you need to know about Medialog POS v9 certification

NF525 Medialog Restaurant
NF525: All you need to know about Medialog POS v9 certification

NF525 tax compliance at the service of your business

NF525 certification is becoming increasingly important as tax regulations evolve in France. At Medialog , we anticipate these changes so you can focus on what matters most: your restaurant business.

We are pleased to announce that Medialog Restaurant and our entire POS suite are now NF525 certified by INFOCERT (Certificate No. 525/0688-1). This certification is effective from version 9.x , our major certified version.

Why is this a crucial step?

  • Finance Law 2025 The rules are getting stricter to combat VAT fraud.
  • Certification vs. Attestation Unlike a simple publisher's certificate, NF525 is a validation by a trusted third party.
  • Total serenity A rigorous structure to guarantee perfection in the event of a tax audit.

Faced with administrative requirements, your point-of-sale software becomes your best legal ally.

The 4 pillars of the ISCA standard

To meet the requirements of the official bulletin BOI-TVA-DECLA-30-10-30 , Medialog guarantees four fundamental conditions:

Immutability : Once validated, a ticket cannot be modified or deleted. Even the generation of a provisional note is saved.

Security : Each important transaction and event is "sealed" in the database by a unique electronic signature.

Storage : All operations are tracked chronologically in the Technical Event Log (JET).

Archiving : Data is kept for a minimum of 6 years in a secure tax archive and can be retrieved at any time.

The NF525 certification, issued by INFOCERT , is the benchmark for compliance for VAT-registered businesses in France. It proves that the software meets the strictest reliability criteria.

What's changing on your POS (Version 9.x)

The transition to the NF525 standard introduces major changes in the management of your supporting documents:

New nomenclature : Each document has its own prefix and chained number (e.g., TCK- for tickets, FAC- for invoices, NOT- for notes).

Print management : In accordance with the 2023 anti-waste law, automatic printing is prohibited. An action popup appears at the end of the process.

Ban on VAT on invoices : It is now strictly forbidden to display the VAT calculation on provisional invoices (before payment).

Traceability of duplicates : Any duplicate of a note or ticket must now be justified and recorded in the system.

 

The JET: Your institution's "Black Box"

The Technical Event Log (JET) is a chronological record that records all significant events in your software's lifecycle.

The real question is: is your current system ready to justify every action?

Monitoring of sensitive operations

The JET records session openings, abandonments of commercial transactions not yet recorded, and changes to the "offered" note.

Automatic Tax Archive

The tax archive is a secure file (.zip) containing all your cash register data. It is automatically generated at the end of each calendar year. You can access it directly from your management portal.

Mandatory periodic closures

To guarantee the integrity of the "Grand Totals," the system requires the recording of daily, monthly, and annual closing entries. User intervention is not required: these operations are automated and stored in the database.

Are you affected by NF525?

Three criteria can be used to determine whether your institution should use certified software:

  • ✓ You collect VAT.
  • ✓ You collect payments from individuals and professionals.
  • ✓ You are using a point-of-sale (POS) solution.

❌ Important note : Establishments located outside of France are not subject to this requirement. The "NF525" parameter is therefore not activated, freeing the software from these specific constraints.

✔ For French establishments : Medialog version 9.x automatically activates these security measures to protect you.

 

Conclusion

NF525 certification is more than just an administrative requirement; it's a guarantee of transparency and modernity. By choosing Medialog Restaurant v9 , you equip yourself with a robust tool, validated by INFOCERT , that prioritizes the security of your data and the compliance of your management.

Leave no room for uncertainty in your accounting. Choose a partner who anticipates legislation to protect your future.

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Secure hotel payments: the weapon against no-shows

Secure hotel payments against no-shows with MedialogPay
Why is securing your payments the ultimate weapon against no-shows?

Secure hotel payments have become essential to reduce no-shows . With the surge in bookings for Easter and May , protecting your establishment is no longer just an accounting matter; it's a genuine strategy to guarantee your hotel revenue.

By using an integrated solution like MedialogPay , you transform a simple distance selling transaction into a firm financial guarantee.

1. Distance Selling (VAD): The risk of dispute

Distance selling ( VAD) is the process of collecting payments from a customer remotely via a secure link or QR code. Did you know? Simply taking a card number over the phone opens the door to bank disputes.

The technical explanation: Without strong authentication (3D Secure), the bank almost always sides with the customer. Using a secure payment gateway is your only irrefutable proof of consent.

2. Guarantee hotel revenue during periods of high demand

Easter and the May bank holidays are fast approaching. Every empty room due to a no-show is a net loss. To reduce no-shows , the solution is simple: automate the collection of deposits via a payment link at the time of booking.

With MedialogPay, you protect your hotel revenue thanks to:

  • Automated management of pre-authorizations.
  • The secure processing of virtual cards (Booking, Expedia).
  • A connected POS terminal for a hotel payment security total at check-out.

3. Why choose a solution integrated with the PMS?

MedialogPay 's strength lies in its native integration with your Medialog software . In short, securing hotel payments with MedialogPay simplifies your life and secures every transaction processed by your teams.

The immediate benefits:
  • Zero re-entry The amount is sent directly to the terminal.
  • Automatic reconciliation Ideal for tracking your hotel revenue in real time.

Conclusion & FAQs

How to effectively reduce no-shows?
Automation via a 3D Secure payment link is the most reliable method for reduce no-shows and guarantee your hotel revenue in case the client is absent.

Why choose secure distance selling?
La WHAT Traditional telephone communication is risky. hotel payment security via MedialogPay eliminates banking disputes and protects your cash flow.