This list of measures was carried out by Health Insurance – Professional Risks with the prevention services of its regional funds (Carsat, Cramif, CGSS).

We have added how your Medialog PMS provides you with solutions the implementation and monitoring of these various measures essential to the continuation or resumption of your activity while respecting the recommendations of the public authorities in connection with Covid-19.

Organizational measures and how Medialog can help you:

ⓜ️ Favor reservations by telephone, e-mail and website.

Connect your PMS to web distribution channels through MedialogOnline.

ⓜ️ Set arrival times to be respected in order to stagger the presence of customers in the reception room.

On each reservation form, specify arrival times customers and find this information on your expected arrival reports.

Customize your “Expected arrivals” report in order to be able to quickly access and edit a simple list of customers, room numbers, arrival times that you can share with your different departments.

ⓜ️ Explain to the customer in advance that their requests and requirements will be processed within the limits of health constraints and limited to what is strictly necessary.

Thanks to theLetter editor, set up a template and easily print, export to PDF or email a explanatory note to all your customers scheduled for arrivals.

ⓜ️ Adapt the reception desk to allow several workstations separated by more than 1 meter, and dedicate a station to each employee.

Our module MedAppsTablet Check in & Check-out will allow your teams to limit contact with customers using simple tablets available at reception (all types of systems: iOS / Android). Your customers will be able to directly scan qrCode to complete their check-in form, validate their arrival, check & validate their invoice upon departure directly carry out the payment from their smartphone.

ⓜ️ Set all departure conditions with customers by telephone or e-mail: set a departure time to be respected (stagger departure times to limit the number of customers in the reception room).

Medialog Fast check-out simplifies all these operations, before departure, in a completely automatic manner your customers receive an email allowing them to check out and pay their bill directly online. Within the PMS, follow the status of your Check-Outs in real time.

ⓜ️ Prohibit signature on invoice or reservation.

Whether this is within our module MedAppsTablet Check-In/Check-Out, Medialog Fast check-out or, Medialog Pre Check-In, the customer can sign your check-in or invoice online directly from your smartphone.

ⓜ️ Prepare the essential documents in advance, favor contactless payments and if possible send invoices by e-mail or SMS.

Within Medialog all documents to be transmitted can be dematerialized and transmitted by e-mail, for many operations, no need for documents, the customer carries them out directly on their smartphone, tablet or PC.

Send invoices directly by email from the PMS or let the customer decide the destination of the invoice within Medialog Fast check-out.

Connected to the main players in online payment, use Medialog Pay-Per-Link for all your reservation prepayments and Medialog Fast check-out for all bill payments upon departure of your customers.

· Dedicate small materials to each receptionist (pad, pens, etc.)

· Favor the loudspeaker function on telephones or the use of headsets.

· Clear the entire reception area of ​​anything that is not essential.

· Prohibit the provision of newspapers, magazines and other self-service publications.

· Provide a storage bin for keys/cards and documents.

· Place a rigid barrier in front of the reception desk for distancing, or a plexiglass plate type screen.

sources:

·       https://www.ameli.fr/

·       Hospitality and Catering – Profession: Restaurant, Hotel and Café