Whistler Hotel: fluidity and loyalty at the heart of performance

An elegant immersion in the heart of Paris

Nestled between two of Paris's largest train stations, the Hôtel Whistler Paris invites guests to experience a railway experience that combines elegance and a change of scenery. This 4-star hotel is constantly evolving, seeking to consolidate its achievements while exploring new avenues for growth.

Technological tools to improve performance

The Whistler Hotel relies on two complementary solutions to optimize its organization and enrich its customer experience:

● Medialog, A leading software publisher for the hospitality and restaurant industry, its innovative PMS and POS solutions are trusted assets that simplify the daily lives of professionals with quality support services.

Request a Medialog demo today and explore the full potential of smooth and efficient management.

● Experience, A recognized player in customer relations in the hotel industry. Already acclaimed for its all-in-one CRM, Experience recently expanded its offering with the development of a Guest App.

Explore Experience CRM & Guest App

A direction focused on customer experience

“Thanks to smooth internal management and a carefully crafted concept, our guests enjoy a seamless stay that keeps them coming back,”
Explain Marilena Priolo, Manager of the Whistler Hotel.

Concrete and measurable results

Conclusion

By combining a unique hotel concept with perfectly adapted technological solutions, the Whistler Hotel has been able to streamline its operations, strengthen loyalty and improve its profitability.

In just one year, the results speak for themselves: +7,7% occupancy rate and +7% RevPAR between 2023–2024 and 2024–2025.

This progression concretely illustrates the impact of a global strategy, combining internal organization, high-performance digital tools and a careful customer experience, on the sustainable performance of a hotel establishment.

Download the case study in PDF

PMS, which one to choose?

Have you just acquired a hotel, or are you wondering whether it is time to change or choose a hotel PMS?
But where to start? What are the right questions to ask? And above all: how do you know what you really need?

This is precisely the objective of this article.

Every hotel is unique. The right PMS is one that meets your specific needs, not one that imposes a rigid operating model.

So here are 5 simple questions to ask yourself before making your choice:

1. Is everyone on board, from the extra to the management?

A good PMS must be intuitiveIt should allow any member of the team – even an extra for one evening – to find their way around quickly. The tool adapts to your teams, not the other way around.

2. Is it compatible with my current tools?

No need to turn your entire organization upside down. The right PMS easily connects to your cash register, your channel manager, your booking engine or any other tool already in place.

3. Can I count on real customer service?

When a problem arises, you need to be able to talk to someone. Not to a chatbot. The support must be responsive, human, and available when you need it.

4. Are my teams well supported?

Good software also means good monitoring. start-up, training, daily support : you must feel that you are supported every step of the way.

5. Will the PMS evolve with me?

Your needs will change. The right PMS is one that can grow with your establishment : opening of a restaurant, a second site, new features, etc.

By answering these 5 questions, you will already see things more clearly.
And if you're looking for a solution that ticks all of these boxes, take a look at Medialog.

💡 At Medialog, we are developing a PMS designed for you: reliable, connected, easy to use, and with a human customer service, available 24/7.