Forum Asked Questions

The PMS Medialog software installed on hotels runs on Windows and Apple macOS. The server must be a Windows server. Microsoft Windows (10 and above) are necessary for the server and client workstations. You can also use iOS for iPad and iPod for client workstations. And on any management portal any operating system could work (connection via a web browser)

You can always access your PMS directly from your computer within your hotel or establishment, with or without a network. Anywhere, anytime from the Cloud, all you need is to have Internet access and then identify yourself to connect to your PMS configuration.

All analysis reports in your software can be exported in different formats: PDF, Excel, RTF and Word. You can also send them directly by email, and even schedule their distribution in advance.

No additional cost. You can install your Medialog Hotel PMS on as many computers as you wish.

We provide a set of PC installation requirements in PDF format to give you all the information you need. Our sales and support team will assist you in your project to ensure optimal use of our software. Contact us if you need more details.

Our team is very responsive. We contact you to plan the installation of your PMS or POS as soon as possible.

Medialog Hotel offers a multitude of connectivity to complementary API tools (more than 200). You will be able to connect your PMS to all the tools, services, applications, equipment required for your activity: from online distribution to yield management, including e-satisfaction. On request, Medialog interfaces with any new application specific to your IT package.

Yes, from your PMS Medialog, you can access all the hotels you manage. You just have to select your user name and login to reach the functionality that allows you to do so.

Medialog is always by your side to guarantee you full functional autonomy. Our assistance service supports you 7 days a week, 7 hours a day.

Certified Medialog training center provides personalized training. Our hotel experts can provide them to you and to your team, with the aim of making you self-sufficient and operational during the day.

Yes, we deliver a qualification by level of mastery. For more details on the trainings, contact us: (sales@medialog.fr - 01.44.24.05.04)

Medialog will take care of everything for you ! We deliver each software solution in a turnkey and operational manner: Our team will install everything on site or remotely, fully configurated and customized. Your Hotel Solution is fully functional.

Yes, all your data is automatically updated thanks to 2-ways connectivity. They are synchronized on both interfaces, in real time, to ensure optimal reservation management.

Your data is stored in a Data Center in France. Medialog complies with current standards to protect your data from any leak, loss or breach.

Data consultation and settings: on the management portal from any web browser.

Yes, on iPad from iOS 14

All our developments are carried out by our own team. The robustness and ease of use of Medialog field applications is a major factor in our growth and ensures your satisfaction. Our aim is enriching and developing our applications according to your requests, while anticipating market needs as much as possible. In order to develop your own strategic tools, or to connect them to other tools, you can access your data using Excel export files, or directly through our REST APIs.